Richmond ServiceDesk to SmarterTrack
migration service
Effortless , no special know how or coding required. A complete Richmond ServiceDesk to SmarterTrack data migration software.
Richmond ServiceDesk to SmarterTrack
Your best tool for Richmond ServiceDesk to SmarterTrack data migration
No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.Save on resources
Avoid the platform analysis and code development processes. Just decide on the records you need to move and start the transition right away.Effortless transition process
No special expertise needed. Just choose what data will go to the new platform and see the magic happening.Record structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost vital customer service details.Automated migration
Worried that you’ll need advanced skills to move your info? Worry not as we ensured that our tool accessible as it can possibly be.
Attach the help desks, choose data, click ok, and the migration is ready!
Preserved data links
Starting from the ticket requester to every comment author, all you records will keep their previous data structure maintained.
You don’t have to worry that some records will be lost and service quality will decrease. Everything will arrive where you expected.
Data safety is paramount
You data is key which is why we designed a system that will keep your customer records intact.
Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.
You control the process
Manage your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.
Step-by-step instructions
If this is your first migration, don’t worry. Useful and intuitive on-screen instructions will help you move your information accurately.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Good service first
Except providing great customer support services, we always want to develop our customer service.
As a company, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to increase the general experience.
Reasons to use Help Desk Migration to migrate data from Richmond ServiceDesk to SmarterTrack
Strong security of your records
The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right destinations in SmarterTrack.Next
Maintained link between object and people
When migrating your data from Richmond ServiceDesk to SmarterTrack we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Richmond ServiceDesk to SmarterTrack
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Richmond ServiceDesk to SmarterTrack work
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Prepare
Start with creating Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from Richmond ServiceDesk to SmarterTrack.
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Connect Richmond ServiceDesk
Fill out the form with requested credentials to permit our data migration tool to retrieve information from your current help desk.
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Link SmarterTrack
Do the same action to connect our service with the new help desk and thereby make it possible to import the information.
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Select objects
Choose the data you want to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to SmarterTrack everything
When everything's tested, find a quiet time with the least load on the support team and begin migrating from Richmond ServiceDesk to SmarterTrack.
Your data is in good hands
We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data automatically
See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional perform your SmarterTrack import
Our staff would be more than happy to perform a custom migration if you have particular demands.
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