Richmond ServiceDesk to SmarterTrack
migration service

Effortless , no special know how or coding required. A complete Richmond ServiceDesk to SmarterTrack data migration software.

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Secure and Reputable
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to get started with the migration.
Full & Accurate
We've taken into account all significant peculiarities of different helpdesks to help you accurately and efficiently migrate large loads of information

Reasons to use Help Desk Migration to migrate data from Richmond ServiceDesk to SmarterTrack

Strong security of your records

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right destinations in SmarterTrack.

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When migrating your data from Richmond ServiceDesk to SmarterTrack we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Richmond ServiceDesk to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from Richmond ServiceDesk to SmarterTrack work

  • Prepare

    Sign-up and go to our migration service.

  • Connect Richmond ServiceDesk

    Pick and connect your Richmond ServiceDesk support desk with HDM.

  • Grant the right to access your SmarterTrack account.

  • Describe your business needs

    Let us know what components of your migration you wish to modify

  • Get your needs estimated

    We'll research your application and send you with a the overall cost and a scope of work.

  • Migrate from Richmond ServiceDesk to SmarterTrack all data

    Move all your customer support information in a single push.


Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your SmarterTrack import

Our staff would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation
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