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Richmond ServiceDesk to SMART SERVICE DESK ITSM
migration service

Trouble-free , no special expertise or coding required. A complete Richmond ServiceDesk to SMART SERVICE DESK ITSM data migration tool.

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The best Richmond ServiceDesk to SMART SERVICE DESK ITSM tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply pick what data you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target solution and enjoy the miracle happening.
Data completion
Transfer your help desk records in full to ensure that no ticket has lost critical customer service details.
Easy procedure

You don’t have to bother about scripting or continuously watch each piece of info transferred.

Just attach both platforms, choose what you want to take to a new database and let the system do the rest for you.

From sender information to phone number connection, your entire database will keep their prior data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive where you expected.

Security is priority

Information is key which is why we created a system that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and intuitive on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer service, we always strive to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from Richmond ServiceDesk to SMART SERVICE DESK ITSM

Castle gates

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right destinations in SMART SERVICE DESK ITSM.

Next

When migrating your records from Richmond ServiceDesk to SMART SERVICE DESK ITSM we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Richmond ServiceDesk to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to SMART SERVICE DESK ITSM work

  • Get ready

    Register and go to our migration tool.

  • Connect Richmond ServiceDesk

    Opt and connect your Richmond ServiceDesk support desk with HDM.

  • Connect SMART SERVICE DESK ITSM

    Give the right to access your SMART SERVICE DESK ITSM account.

  • Clarify your business needs

    Let us know what aspects of your migration you need to tweak

  • Get your preferences estimated

    We'll investigate your application and send you with a the overall cost and a scope of work.

  • Migrate from Richmond ServiceDesk to SMART SERVICE DESK ITSM all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your SMART SERVICE DESK ITSM import

Our team would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

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