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Richmond ServiceDesk to SimplyDesk
migration service

Extremely easy , no special skill set or programming required. A complete Richmond ServiceDesk to SimplyDesk data migration instrument.

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The best Richmond ServiceDesk to SimplyDesk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Just decide on what data you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just pick what data will go to the new platform and enjoy the magic happening.
Data structure maintenance
Move your help desk info in full to make sure that no ticket has lost vital customer service details.
Automated tool

Worried that you’ll have to use advanced skills to move your info? Worry not as we made sure that our tool interface accessible as it can possibly be.

Attach the help desks, choose records, click ok, and you’re done!

Data maintenance

Your customer data migrates complete and we mean it.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our team members have see your credentials or other information.

You may be sure that with HDM no hacker attacks will take place.

You control the process

Take complete control of your customer data with our in-app data mapper. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it will be possible to select what goes where, when it starts, and how.

Our developers considered customer experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a data import service supplier, we work to propose the best possible migration tool. However, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Richmond ServiceDesk to SimplyDesk

Castle gates

Strong privacy of your records

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right destinations in SimplyDesk.

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When migrating your records from Richmond ServiceDesk to SimplyDesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to SimplyDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to SimplyDesk work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect Richmond ServiceDesk

    Pick and connect your Richmond ServiceDesk support desk with HDM.

  • Connect SimplyDesk

    Give the right to access your SimplyDesk account.

  • Outline your business needs

    Let us understand precisely what aspects of your migration you need to tweak

  • Have your needs estimated

    We will investigate your application and send you with a price and a scope of work.

  • Migrate from Richmond ServiceDesk to SimplyDesk all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your SimplyDesk import

Our team would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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