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Richmond ServiceDesk to ServiceTonic
migration service

Effortless , no special know how or coding required. A complete Richmond ServiceDesk to ServiceTonic data migration instrument.

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Your best tool for Richmond ServiceDesk to ServiceTonic data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Just decide on what data you need to move and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just pick what data will go to the new platform and enjoy the magic happening.
Record structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing critical customer service details.
Effortless procedure

No need to worry about scripting or constantly control each record transferred.

Just attach your source and target, choose what you need to take to a new database and let the system do the rest for you.

Data maintenance

Your information comes complete and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind impenetrable walls. Not even all our employees have see your passwords or records.

You can rest assured that with HDM no hacker attacks will take place.

Data mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might actually need.

Efficient out-of-the-box solution

In just a couple of clicks it will be possible to select the data arrangement, when it goes, and in what order.

Our software considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer priority

As a data import service provider, we work to deliver the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Richmond ServiceDesk to ServiceTonic

Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in ServiceTonic.

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Sustained connection between object and people

When migrating your data from Richmond ServiceDesk to ServiceTonic we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to ServiceTonic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to ServiceTonic work

  • Prepare

    Sign up and go to our migration service.

  • Pick and connect your Richmond ServiceDesk support desk with HDM.

  • Grant access to your ServiceTonic account.

  • Detail your requirements

    Let us know what elements of your migration you wish to adjust

  • Have your needs estimated

    We'll analyze your case and get back to you with a price and a scope of work.

  • Migrate from Richmond ServiceDesk to ServiceTonic all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your ServiceTonic import

Our staff would be more than happy to perform a personalized migration in case you have special demands.
Get a price estimation

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