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Richmond ServiceDesk to Requestor
migration service

Extremely easy , no special know how or programming required. A complete Richmond ServiceDesk to Requestor data migration tool.

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The best Richmond ServiceDesk to Requestor tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply choose customer info you need to transfer and set off with the transition right away.
Simple transition process
No tech expertise required. Just select what data will go to the target system and observe the wonders happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket has lost critical customer service information.
Effortless procedure

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just attach both platforms, choose what you need to take to a new database and allow the tool deal with the rest for you.

From sender information to phone number connection, your entire database will keep their prior connections untouched.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive where you expected.

Security is priority

You data is everything which is why we created a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You control the process

Take complete control of your customer data with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press it is possible to pick the data arrangement, when it starts, and in what order.

Our software considered customer experience as a priority and ensured that it will be possible to use the system to its fullest.

Great service first

Outside of producing great customer support services, we always aim to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.


Why you should use Help Desk Migration to migrate data from Richmond ServiceDesk to Requestor

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right places in Requestor.

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Retained relation between object and people

When migrating your records from Richmond ServiceDesk to Requestor we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Requestor

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to Requestor work

  • Get ready

    Sign up and go to our migration software.

  • Connect Richmond ServiceDesk

    Opt and connect your Richmond ServiceDesk service desk with HDM.

  • Give access to your Requestor account.

  • Detail your requirements

    Let us know exactly what parts of your migration you need to modify

  • Have your preferences estimated

    We'll analyze your application and send you with a cost and a scope of work.

  • Migrate from Richmond ServiceDesk to Requestor all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Requestor import

Our team would be more than happy to perform a custom migration if you have special needs.
Get a price estimation

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