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Richmond ServiceDesk to Relay
migration service

Smooth , no special expertise or programming required. A complete Richmond ServiceDesk to Relay data migration tool.

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Your best tool for Richmond ServiceDesk to Relay data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Simply decide on customer info you need to migrate and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target platform and observe the miracle happening.
Record completion
Migrate your help desk records in full to make sure that no ticket is missing essential customer support information.
Simple and easy process

You don’t have to bother about coding or continuously control each record moved.

Just link your source and target, pick what you want to take to a new database and let the Migration Wizard deal with the rest for you.

Data dependency

Your customer info comes unite , you can take our word.

Every email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind impenetrable walls. Not even all our staff members can access to your passwords or other information.

You can rest assured that with HDM no data breaches will take place.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might ever need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we aim to offer the most effective migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Richmond ServiceDesk to Relay

Castle gates

Strong security of your information

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right places in Relay.

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Maintained connectivity between object and people

When migrating your data from Richmond ServiceDesk to Relay we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Relay

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to Relay work

  • Prepare

    Register and go to our migration wizard.

  • Opt and link your Richmond ServiceDesk service desk with HDM.

  • Give access to your Relay account.

  • Describe your requirements

    Let us know exactly what aspects of your migration you want to tweak

  • Get your needs estimated

    We shall analyze your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Richmond ServiceDesk to Relay everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Relay import

Our staff would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

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