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Richmond ServiceDesk to Re:Desk
migration service

Effortless , no special know how or coding required. A complete Richmond ServiceDesk to Re:Desk data migration instrument.

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Your best tool for Richmond ServiceDesk to Re:Desk data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Just pick customer info you need to move and start the transition right away.
Effortless transition process
No special expertise needed. Just pick what data will go to the new solution and observe the magic happening.
Record structure maintenance
Migrate your help desk info in full to ensure that no ticket has lost essential customer service information.
Simple and easy process

No need to worry about scripting or continuously control each record moved.

Just attach both platforms, choose what you want to take to a new database and let the Migration Wizard deal with the rest for you.

From sender information to phone number connection, all you records will keep their initial connections intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

Information is everything which is why we developed a system that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

Data mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might ever need.

Guided migration

If this is your first migration, don’t worry. Useful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer service, we always want to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly making great strides to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from Richmond ServiceDesk to Re:Desk

Castle gates

Strong security of your records

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in Re:Desk.

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Maintained relation between object and people

When migrating your data from Richmond ServiceDesk to Re:Desk we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Re:Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to Re:Desk work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect Richmond ServiceDesk

    Pick and connect your Richmond ServiceDesk service desk with HDM.

  • Connect Re:Desk

    Grant access to your Re:Desk account.

  • Express your requirements

    Let us know what aspects of your migration you want to adjust

  • Have your requirements estimated

    We'll research your application and get back to you with a total price and a scope of tasks.

  • Migrate from Richmond ServiceDesk to Re:Desk all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Re:Desk import

Our staff would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

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