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Richmond ServiceDesk to ProProfs Help Desk
migration service

Extremely easy , no special know how or coding required. A complete Richmond ServiceDesk to ProProfs Help Desk data migration instrument.

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The best Richmond ServiceDesk to ProProfs Help Desk tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Just decide on the records you need to migrate and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just pick what data will go to the new platform and see the miracle happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing vital customer support information.
Automated tool

Afraid that you’ll need special skills to move your customer service data? Don’t be as we ensured that our tool interface simple to use as it can possibly be.

Link the help desks, select data, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, all you records will keep their previous data structure maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

You data is key which is why we designed a system that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You control the process

Manage your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and insightful on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of providing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience best possible service, which is why we are always putting so much effort to increase the core experience.


Why you should use Help Desk Migration to migrate data from Richmond ServiceDesk to ProProfs Help Desk

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in ProProfs Help Desk.

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Sustained association between object and people

When migrating your records from Richmond ServiceDesk to ProProfs Help Desk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to ProProfs Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to ProProfs Help Desk work

  • Get ready

    Sign up and go to our migration tool.

  • Select and link your Richmond ServiceDesk service desk with HDM.

  • Give the right to access your ProProfs Help Desk account.

  • Explain your needs

    Let us understand precisely what components of your migration you wish to modify

  • Get your needs estimated

    We'll research your case and send you with a the overall cost and a scope of work.

  • Migrate from Richmond ServiceDesk to ProProfs Help Desk everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your ProProfs Help Desk import

Our team would be more than happy to perform a customized migration in case you have particular demands.
Get a price estimation

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