Richmond ServiceDesk to Pega Customer Service
migration service

Automated tool

Afraid that you’ll need special skills to move your info? Worry not as we made sure that our tool simple to use as it can possibly be.

Link the platforms, choose records, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous connections intact.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive how you left it.

Data safety is priority

Information is everything which is why we developed a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You’re in control

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer service, we always strive to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to increase the core experience.