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Richmond ServiceDesk to Paldesk
migration service

Extremely easy , no special skill set or coding required. A complete Richmond ServiceDesk to Paldesk data migration tool.

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The best Richmond ServiceDesk to Paldesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just choose what data you need to transfer and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just select what data will go to the new system and enjoy the wonders happening.
Data structure maintenance
Transfer your help desk records in full to make certain that no ticket has lost critical customer support details.
Simple and easy procedure

No need to worry about coding or constantly control each piece of info transferred.

Just link your source and target, tick what you need to take to a new database and let the Migration Wizard deal with the rest for you.

Data maintenance

Your information migrates complete , you can take our word.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our employees can see your passwords or other information.

You may be sure that with HDM no hacker attacks are possible.

You’re in control

Manage your information with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks it is possible to select the data arrangement, when it starts, and how.

Our developers considered user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service provider, we aim to deliver the most effective migration tool. However, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Richmond ServiceDesk to Paldesk

Castle gates

Strong safety of your information

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right destinations in Paldesk.

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Sustained relation between object and people

When migrating your records from Richmond ServiceDesk to Paldesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Paldesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to Paldesk work

  • Get ready

    Register and go to our migration service.

  • Connect Richmond ServiceDesk

    Select and link your Richmond ServiceDesk support desk with HDM.

  • Give the right to access your Paldesk account.

  • Outline your requirements

    Let us know exactly what components of your migration you wish to fine-tune

  • Have your needs estimated

    We'll investigate your case and get back to you with a price and a scope of work.

  • Migrate from Richmond ServiceDesk to Paldesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Paldesk import

Our team would be more than happy to perform a personalized migration if you have special needs.
Get a price estimation

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