Richmond ServiceDesk to osTicket
migration service
Trouble-free , no special knowledge or coding required. A complete Richmond ServiceDesk to osTicket data migration instrument.
Richmond ServiceDesk to osTicket
The best Richmond ServiceDesk to osTicket tool made for you
There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.Save on your time and money
Skip the system analysis and script development processes. Simply choose the records you need to move and set off with the transition when comfortable.Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target system and see the magic happening.Data completion
Migrate your help desk data in full to make certain that no ticket is missing vital customer service details.Easy process
No need to worry about scripting or constantly watch each piece of info moved.
Just attach both platforms, choose what you need to migrate and let the Migration Wizard do the rest for you.
Intact data links
From sender information to phone number connection, all you records will keep their initial data structure maintained.
You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive how you expected.
Security is paramount
You data is key which is why we designed a method that will keep your information safe and sound.
Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.
You control the process
Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.
Simple & effective
In just a couple of buttons to press it is possible to choose what goes where, when it starts, and how.
Our tech engineers took customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.
Good service first
Apart from providing great customer support services, we always strive to improve our customer service.
As a company, we want you to have the best possible service, which is why we are always putting so much effort to improve the general experience.
Why you should use Help Desk Migration to switch from Richmond ServiceDesk to osTicket
Strong security of your data
The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in osTicket.Next
Maintained association between object and people
When migrating your records from Richmond ServiceDesk to osTicket we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Richmond ServiceDesk to osTicket
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Richmond ServiceDesk to osTicket work
-
Get ready
Start by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Richmond ServiceDesk to osTicket.
-
Connect Richmond ServiceDesk
Fill out the form with required credentials to make it possible for our data migration tool to fetch records from your current help desk.
-
Link osTicket
Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.
-
Choose objects
Choose the records you need to migrate and set the ticket fields mapping, so the records could be migrated according to your preferences
-
Migrate limited amount of data
Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
-
Migrate to osTicket everything
Once everything's tested out, choose a quiet time with the least load on the support team and start migrating from Richmond ServiceDesk to osTicket.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your osTicket import
Our team would be more than happy to run a personalized migration in case you have particular needs.
Get a price estimation Blog Articles You Might Find Useful
Help Desk System Reviews
Service Desk vs Help Desk: What’s the Difference?
Over the past couple of years, there has been a huge resurgence of all kinds of service desk tools. Many new products have appeared and…
Help Desk System Reviews
The 3 Reasons to Move from HESK to SysAid
Hesk is a free self-hosted help desk solution. It is trusted by many of the small and mid-sized companies. HESK provides the tools to deal…
Help Desk System Reviews
Helpdesk with Chat: Easy Way to Better Customer Service
What sets your business apart from other companies who offer the same thing? The answer is quite simple: outstanding, timely customer service. Getting a response…