Richmond ServiceDesk to osTicket
migration service
Trouble-free , no special knowledge or coding required. A complete Richmond ServiceDesk to osTicket data migration instrument.
Secure and Safe
Your passwords along with records are safe with us and will be used for import only.Quick and Easy
Help Desk Migration does not require any special skills or knowledge to get started with the migration.Full & Precise
We've considered all major peculiarities of different helpdesks to let you accurately and efficiently migrate massive amounts of information
Strong security of your data
The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT departmentNext


Excellent data mapping
Our system allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in osTicket.Next
Maintained association between object and people
When migrating your records from Richmond ServiceDesk to osTicket we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next

What you may migrate from Richmond ServiceDesk to osTicket
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd
In what way does data migration from Richmond ServiceDesk to osTicket work
Get ready
Start by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Richmond ServiceDesk to osTicket.
Connect Richmond ServiceDesk
Fill out the form with required credentials to make it possible for our data migration tool to fetch records from your current help desk.
Link osTicket
Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.
Choose objects
Choose the records you need to migrate and set the ticket fields mapping, so the records could be migrated according to your preferences
Migrate limited amount of data
Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
Migrate to osTicket everything
Once everything's tested out, choose a quiet time with the least load on the support team and start migrating from Richmond ServiceDesk to osTicket.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.
Price estimation
Automated Migration price
Have any questions?
Hear from our happy customers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.Gauthier Escorbiac Supervisor of Customer Service at Thule Group
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.Roller Luke Director of Operation at The Core Technology Group
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.Jason Morehouse CEO, Co-founder at CHECKFRONT