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Richmond ServiceDesk to ngDesk
migration service

Smooth , no special knowledge or programming required. A complete Richmond ServiceDesk to ngDesk data migration software.

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Your best tool for Richmond ServiceDesk to ngDesk data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Simply pick the records you need to migrate and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the target solution and see the miracle happening.
Record completion
Transfer your help desk info in full to make sure that no ticket has lost critical customer service details.
Automated migration

Worried that you’ll have to use advanced skills to migrate your info? Worry not as we ensured that our tool interface accessible as possible.

Attach the platforms, pick data, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Security is paramount

You data is everything which is why we designed a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

Record mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might ever need.

Guided migration

If you are new to data migrations, worry not. Helpful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Apart from providing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the best possible service, which is why we are always making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from Richmond ServiceDesk to ngDesk

Castle gates

Strong safety of your records

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right destinations in ngDesk.

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When migrating your data from Richmond ServiceDesk to ngDesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to ngDesk work

  • Prepare

    Sign-up and go to our migration software.

  • Connect Richmond ServiceDesk

    Choose and connect your Richmond ServiceDesk support desk with HDM.

  • Give the right to access your ngDesk account.

  • Clarify your business needs

    Let us understand precisely what parts of your migration you wish to fine-tune

  • Have your needs estimated

    We shall investigate your case and get back to you with a price range and a scope of work.

  • Migrate from Richmond ServiceDesk to ngDesk everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your ngDesk import

Our staff would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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