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Richmond ServiceDesk to Manage Engine
migration service

Effortless , no special knowledge or coding required. A complete Richmond ServiceDesk to Manage Engine data migration instrument.

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Your best tool for Richmond ServiceDesk to Manage Engine data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Simply pick what data you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target solution and enjoy the wonders happening.
Record completion
Migrate your help desk data in full to make sure that no ticket has lost vital customer support information.
Easy procedure

No need to worry about coding or constantly watch each record transferred.

Just attach your source and target, choose what you need to take to a new database and allow the system do the remainder.

Data dependency

Your information migrates unite , you can take our word.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our team members can access to your passwords or other information.

You can rest assured that with HDM no data breaches are possible.

Record mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might ever need.

Simple & effective

In just a few buttons to press you will be able to select the data arrangement, when it starts, and in what order.

Our software took user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we work to propose the most effective migration tool. However, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Richmond ServiceDesk to Manage Engine

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right places in Manage Engine.

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Maintained relation between object and people

When migrating your data from Richmond ServiceDesk to Manage Engine we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Manage Engine

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to Manage Engine work

  • Prepare

    Start by creating Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Richmond ServiceDesk to Manage Engine.

  • Complete the form with requested credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Connect Manage Engine

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be moved in line with your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Manage Engine everything

    When everything's tested, determine a quiet time with the minimal load on the support staff and start migrating from Richmond ServiceDesk to Manage Engine.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Manage Engine import

Our staff would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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