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Richmond ServiceDesk to LiveHelpNow
migration service

Trouble-free , no special know how or coding required. A complete Richmond ServiceDesk to LiveHelpNow data migration tool.

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The best Richmond ServiceDesk to LiveHelpNow tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just choose what data you need to migrate and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just select what data will go to the new system and enjoy the miracle happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing critical customer service details.
Effortless procedure

No need to worry about coding or continuously control each piece of info moved.

Just attach both platforms, choose what you want to migrate and let the Migration Wizard do the remainder.

From sender information to phone number connection, your entire database will keep their prior connections intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive how you expected.

Security is priority

You data is everything which is why we developed a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

You control the process

Take complete control of your customer data with our internal data mapper. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Except producing great customer support services, we always aim to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Richmond ServiceDesk to LiveHelpNow

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up in the right destinations in LiveHelpNow.

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Sustained connectivity between object and people

When migrating your records from Richmond ServiceDesk to LiveHelpNow we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to LiveHelpNow

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to LiveHelpNow work

  • Get ready

    Sign up and go to our migration tool.

  • Select and connect your Richmond ServiceDesk support desk with HDM.

  • Give access to your LiveHelpNow account.

  • Clarify your needs

    Let us understand precisely what aspects of your migration you would like to fine-tune

  • Have your requirements estimated

    We'll research your application and get back to you with a cost and a scope of tasks.

  • Migrate from Richmond ServiceDesk to LiveHelpNow all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your LiveHelpNow import

Our team would be more than happy to perform a customized migration in case you have special needs.
Get a price estimation

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