Richmond ServiceDesk to Kayako
migration service Help Desk Migration partner of Kayako

Trouble-free , no special expertise or programming required. A complete Richmond ServiceDesk to Kayako data migration software.

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Risk-free and Reputable
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to begin the the migration.
Optimal & Precise
We've considered all significant peculiarities of various helpdesks to help you accurately and efficiently migrate large volumes of information

Why you should use Help Desk Migration to switch from Richmond ServiceDesk to Kayako

Strong privacy of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer support to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the records end up in the right destinations in Kayako.

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Retained relation between object and people

When migrating your records from Richmond ServiceDesk to Kayako we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Richmond ServiceDesk to Kayako

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from Richmond ServiceDesk to Kayako work

  • Get ready

    Start with setting up Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from Richmond ServiceDesk to Kayako.

  • Connect Richmond ServiceDesk

    Fill in the form with required credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Connect Kayako

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Kayako all data

    Once everything's validated, choose a quiet time with the least load on the support department and start migrating from Richmond ServiceDesk to Kayako.


Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Kayako import

Our team would be more than happy to run a customized migration if you have particular requirements.
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