Richmond ServiceDesk to Kapdesk
migration service

Effortless , no special expertise or coding required. A complete Richmond ServiceDesk to Kapdesk data migration software.

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Risk-free and Safe
Your passwords as well as records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've taken into account all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive volumes of information

Reasons to use Help Desk Migration to switch from Richmond ServiceDesk to Kapdesk

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer support to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right destinations in Kapdesk.

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Retained relation between object and people

When migrating your data from Richmond ServiceDesk to Kapdesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Richmond ServiceDesk to Kapdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from Richmond ServiceDesk to Kapdesk work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Richmond ServiceDesk

    Choose and connect your Richmond ServiceDesk support desk with HDM.

  • Connect Kapdesk

    Give access to your Kapdesk account.

  • Outline your requirements

    Let us know exactly what components of your migration you need to tweak

  • Get your preferences estimated

    We will investigate your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Richmond ServiceDesk to Kapdesk all data

    Move all your customer support information in a single push.


Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
Contact us
Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
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Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Kapdesk import

Our staff would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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Help Desk Migration service


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