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Richmond ServiceDesk to Intercom
migration service

Smooth , no special skill set or programming required. A complete Richmond ServiceDesk to Intercom data migration instrument.

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Your best tool for Richmond ServiceDesk to Intercom data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Just choose customer info you need to move and start the transition right away.
Simple transition process
No tech expertise required. Just pick what data will go to the new system and observe the magic happening.
Record structure maintenance
Move your help desk info in full to make certain that no ticket is missing critical customer support information.
Simple and easy procedure

No need to worry about scripting or constantly watch each record moved.

Just link both platforms, choose what you need to take to a new database and allow the Migration Wizard do the rest for you.

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is priority

Information is key which is why we designed a system that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Data mapping

Pick information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.

Efficient out-of-the-box solution

In only a couple of clicks it is possible to pick what goes where, when it goes, and in what order.

Our developers considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Except producing great customer service, we always want to develop our customer service.

As a company, we want you to experience best possible service, which is why we are continuously making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Richmond ServiceDesk to Intercom

Castle gates

Strong privacy of your records

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right places in Intercom.

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Retained association between object and people

When migrating your data from Richmond ServiceDesk to Intercom we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Intercom

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to Intercom work

  • Prepare

    Start with preparing Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Richmond ServiceDesk to Intercom.

  • Fill out the form with necessary credentials to permit our data migration tool to access information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be migrated according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Intercom everything

    Once everything's tested out, determine a quiet time with the minimal load on the support department and start migrating from Richmond ServiceDesk to Intercom.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Intercom import

Our staff would be more than happy to perform a personalized migration in case you have special needs.
Get a price estimation

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