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Richmond ServiceDesk to Help Scout
migration serviceHelp Desk Migration partner of Help Scout

Trouble-free , no special know how or programming required. A complete Richmond ServiceDesk to Help Scout data migration tool.

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The best Richmond ServiceDesk to Help Scout tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just decide on the records you need to migrate and start the transition right away.
Effortless transition process
No special expertise required. Just select what data will go to the new platform and see the miracle happening.
Data structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost critical customer support details.
Easy process

No need to worry about coding or continuously control each piece of info transferred.

Just attach your source and target, tick what you want to migrate and let the system deal with the remainder.

Data maintenance

Your customer data migrates complete , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our employees can see your passwords or records.

You can be certain with HDM no hacker attacks are possible.

You’re in control

Take complete control of your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service supplier, we aim to deliver the most effective migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Richmond ServiceDesk to Help Scout

Castle gates

Strong security of your records

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right destinations in Help Scout.

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Maintained connection between object and people

When migrating your records from Richmond ServiceDesk to Help Scout we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Help Scout

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to Help Scout work

  • Get ready

    Start with creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Richmond ServiceDesk to Help Scout.

  • Connect Richmond ServiceDesk

    Fill in the form with necessary credentials to permit our data migration tool to fetch data from your current help desk.

  • Connect Help Scout

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Help Scout all data

    When everything's tested out, choose a quiet time with the minimal load on the support department and begin migrating from Richmond ServiceDesk to Help Scout.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Help Scout import

Our team would be more than happy to perform a custom migration if you have special demands.
Get a price estimation

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