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Richmond ServiceDesk to HelpDesk
migration serviceHelp Desk Migration partner of HelpDesk

Trouble-free , no special knowledge or coding required. A complete Richmond ServiceDesk to HelpDesk data migration software.

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The best Richmond ServiceDesk to HelpDesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply pick the records you need to transfer and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target solution and see the wonders happening.
Data completion
Move your help desk data in full to ensure that no ticket is missing vital customer support details.
Automated tool

Afraid that you’ll need special skills to migrate your customer service data? Worry not as we made sure that our tool interface simple to use as possible.

Attach the help desks, choose data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their prior data structure intact.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive where you expected.

Security is paramount

Information is key which is why we developed a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You control the process

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except providing great customer service, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from Richmond ServiceDesk to HelpDesk

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right destinations in HelpDesk.

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Retained connection between object and people

When migrating your records from Richmond ServiceDesk to HelpDesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to HelpDesk work

  • Get ready

    Start by setting up Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Richmond ServiceDesk to HelpDesk.

  • Connect Richmond ServiceDesk

    Complete the form with required credentials to make it possible for our data migration tool to access information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be moved based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to HelpDesk everything

    Once everything's tested out, find a quiet time with the least load on the support staff and begin migrating from Richmond ServiceDesk to HelpDesk.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your HelpDesk import

Our team would be more than happy to run a customized migration in case you have particular requirements.
Get a price estimation

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