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Richmond ServiceDesk to Help Sumo
migration service

Smooth , no special skill set or coding required. A complete Richmond ServiceDesk to Help Sumo data migration software.

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Your best tool for Richmond ServiceDesk to Help Sumo data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Simply pick customer info you need to migrate and start the transition right away.
Easy transition process
No specific expertise needed. Just choose what data will go to the target solution and observe the miracle happening.
Record structure maintenance
Transfer your help desk data in full to make sure that no ticket is missing essential customer service information.
Automated migration

Afraid that you’ll need special skills to migrate your info? Don’t be as we made sure that our tool is as easy to use as possible.

Attach the help desks, select records, click ok, and you’re done!

Data maintenance

Your information comes unite and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind impenetrable walls. Not even all our staff members have access to your credentials or records.

You can rest assured that with HDM no hacker attacks will take place.

Data mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service provider, we strive to offer the best possible migration tool. Yet, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Richmond ServiceDesk to Help Sumo

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right places in Help Sumo.

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Sustained relation between object and people

When migrating your data from Richmond ServiceDesk to Help Sumo we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to Help Sumo work

  • Prepare

    Sign up and go to our migration service.

  • Choose and connect your Richmond ServiceDesk service desk with HDM.

  • Connect Help Sumo

    Grant access to your Help Sumo account.

  • Detail your business needs

    Let us know exactly what elements of your migration you need to adjust

  • Get your preferences estimated

    We'll analyze your application and get back to you with a price range and a scope of work.

  • Migrate from Richmond ServiceDesk to Help Sumo all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Help Sumo import

Our staff would be more than happy to perform a custom migration in case you have specific requirements.
Get a price estimation

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