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Richmond ServiceDesk to Front
migration service

Smooth , no special know how or coding required. A complete Richmond ServiceDesk to Front data migration instrument.

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Your best tool for Richmond ServiceDesk to Front data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Simply pick the records you need to migrate and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just pick what data will go to the target solution and see the miracle happening.
Record structure maintenance
Transfer your help desk records in full to make certain that no ticket is missing critical customer support information.
Automated migration

Scared that you’ll need special skills to migrate your customer service data? Don’t be as we ensured that our tool interface user friendly as it can possibly be.

Attach the platforms, pick records, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will arrive where you left it.

Security is priority

You data is key which is why we developed a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You’re in charge

Take complete control of your customer data with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and simplified on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from producing great customer support services, we always aim to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from Richmond ServiceDesk to Front

Castle gates

Strong safety of your information

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up being in the right places in Front.

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When migrating your data from Richmond ServiceDesk to Front we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Front

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to Front work

  • Prepare

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Richmond ServiceDesk to Front.

  • Fill in the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.

  • Connect Front

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Front everything

    Once everything's tested, determine a quiet time with the minimal load on the support staff and begin migrating from Richmond ServiceDesk to Front.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Front import

Our staff would be more than happy to perform a personalized migration in case you have special requirements.
Get a price estimation

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