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Richmond ServiceDesk to DualDesk
migration service

Smooth , no special skill set or programming required. A complete Richmond ServiceDesk to DualDesk data migration tool.

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Your best tool for Richmond ServiceDesk to DualDesk data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Just pick the records you need to migrate and set off with the transition immediately.
Effortless transition process
No special expertise required. Just select what data will go to the new solution and see the miracle happening.
Record structure maintenance
Migrate your help desk data in full to make certain that no ticket has lost vital customer service details.
Automated migration

Afraid that you’ll have to use advanced skills to move your info? Worry not as we made sure that our tool interface accessible as it can possibly be.

Attach the help desks, pick data, click ok, and the migration is ready!

Data maintenance

Your customer info migrates complete and we mean it.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our team members have see your credentials or other information.

You may be sure that with HDM no hacker attacks will take place.

You control the process

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks you will be able to choose what goes where, when it starts, and how.

Our developers considered customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer priority

As a data import service supplier, we aim to propose the best possible migration tool. Nevertheless, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Richmond ServiceDesk to DualDesk

Castle gates

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right destinations in DualDesk.

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Maintained relation between object and people

When migrating your data from Richmond ServiceDesk to DualDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to DualDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to DualDesk work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect Richmond ServiceDesk

    Select and connect your Richmond ServiceDesk support desk with HDM.

  • Connect DualDesk

    Give the right to access your DualDesk account.

  • Outline your business needs

    Let us know what components of your migration you wish to modify

  • Have your preferences estimated

    We will research your application and get back to you with a total price and a scope of tasks.

  • Migrate from Richmond ServiceDesk to DualDesk everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your DualDesk import

Our staff would be more than happy to perform a personalized migration if you have particular requirements.
Get a price estimation

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