Richmond ServiceDesk to Dixa
migration service
Trouble-free , no special knowledge or coding required. A complete Richmond ServiceDesk to Dixa data migration tool.
Richmond ServiceDesk to Dixa
The best Richmond ServiceDesk to Dixa tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.Save on your time and money
Skip the system analysis and tool development processes. Just decide on what data you need to transfer and start the transition when comfortable.Effortless migration
No special knowledge or skill needed. Just select what data will go to the new platform and enjoy the wonders happening.Data completion
Migrate your help desk data in full to make sure that no ticket is missing critical customer service information.Easy procedure
You don’t have to bother about coding or constantly control each piece of info moved.
Just attach your source and target, choose what you want to take to a new database and allow the tool do the rest for you.
Data dependency
Your information comes complete and we mean it.
Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.
Data protected
Your information is behind thick walls. Not even all our employees have access to your credentials or records.
You can rest assured that with HDM no data breaches are possible.
You’re in control
Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.
Step-by-step instructions
If you are new to data migrations, worry not. Helpful and simplified on-screen instructions will help you set up an accurate data import.
There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.
Customer service as priority
As a migration service provider, we aim to deliver the best possible migration tool. However, our priority is customer service.
As evident by our many five-star reviews on G2, we want you to have the best possible experience.
Why you should use Help Desk Migration to switch from Richmond ServiceDesk to Dixa
Strong security of your data
The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in Dixa.Next
Maintained connectivity between object and people
When migrating your records from Richmond ServiceDesk to Dixa we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Richmond ServiceDesk to Dixa
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Richmond ServiceDesk to Dixa work
-
Get ready
Start by creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Richmond ServiceDesk to Dixa.
-
Link Richmond ServiceDesk
Complete the form with required credentials to make it possible for our data migration tool to retrieve data from your current help desk.
-
Connect Dixa
Do the same action to connect our service with the new help desk and thus make it possible to import the records.
-
Select objects
Select the records you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences
-
Migrate small amount of data
Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
-
Migrate to Dixa everything
Once everything's tested out, choose a quiet time with the least load on the support staff and start migrating from Richmond ServiceDesk to Dixa.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your Dixa import
Our team would be more than happy to run a custom migration in case you have special demands.
Get a price estimation Blog Articles You Might Find Useful
Data Migration 101
The Enterprise Data Migration Checklist to Switch Help Desks
Businesses keep moving into the new landscape with vast volumes of data that overload every enterprise. And the need to keep that data under control…
Help Desk System Reviews
Help Desk Systems For Any Business
No matter how successful you are in your endeavors, chances are, you still need a help desk system to tackle a few issues. These seemingly…
Help Desk System Reviews
A Guide To Help Desk Software
What started as a helping system designed for a single purpose of documenting issues has evolved into a multi-billion dollar industry. Yes, we are talking…