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Richmond ServiceDesk to Dezide
migration service

Smooth , no special expertise or coding required. A complete Richmond ServiceDesk to Dezide data migration instrument.

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Your best tool for Richmond ServiceDesk to Dezide data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just choose what data you need to migrate and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new system and enjoy the miracle happening.
Record completion
Transfer your help desk data in full to ensure that no ticket is missing critical customer support details.
Easy procedure

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just attach both platforms, pick what you need to take to a new database and let the tool do the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their prior data structure untouched.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive where you expected.

Data safety is paramount

Information is key which is why we created a method that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You control the process

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Simple & effective

In just a couple of clicks it is possible to select what goes where, when it goes, and how.

Our software took customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service first

Except providing great customer service, we always strive to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from Richmond ServiceDesk to Dezide

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right destinations in Dezide.

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Sustained relation between object and people

When migrating your data from Richmond ServiceDesk to Dezide we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Dezide

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to Dezide work

  • Prepare

    Sign up and go to our migration service.

  • Pick and link your Richmond ServiceDesk support desk with HDM.

  • Connect Dezide

    Grant the right to access your Dezide account.

  • Describe your business needs

    Let us understand precisely what components of your migration you want to tweak

  • Get your preferences estimated

    We will analyze your application and send you with a the overall cost and a scope of work.

  • Migrate from Richmond ServiceDesk to Dezide all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Dezide import

Our staff would be more than happy to run a customized migration in case you have special needs.
Get a price estimation

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