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Richmond ServiceDesk to DevOps board
migration service

Trouble-free , no special expertise or coding required. A complete Richmond ServiceDesk to DevOps board data migration instrument.

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The best Richmond ServiceDesk to DevOps board tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just pick the records you need to migrate and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new solution and see the miracle happening.
Data completion
Move your help desk data in full to make certain that no ticket is missing critical customer service information.
Effortless process

No need to worry about scripting or continuously control each record moved.

Just link both platforms, choose what you want to take to a new database and allow the Migration Wizard do the remainder.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure untouched.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is priority

Information is key which is why we created a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Record mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might ever need.

Guided migration

If this is your first migration, don’t worry. Useful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of producing great customer service, we always aim to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from Richmond ServiceDesk to DevOps board

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up in the right places in DevOps board.

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Retained relation between object and people

When migrating your records from Richmond ServiceDesk to DevOps board we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to DevOps board

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to DevOps board work

  • Get ready

    Sign up and go to our migration tool.

  • Select and connect your Richmond ServiceDesk service desk with HDM.

  • Give the right to access your DevOps board account.

  • Clarify your needs

    Let us know what elements of your migration you need to adjust

  • Get your preferences estimated

    We shall research your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Richmond ServiceDesk to DevOps board everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your DevOps board import

Our team would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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