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Richmond ServiceDesk to Deskpro
migration service

Extremely easy , no special skill set or programming required. A complete Richmond ServiceDesk to Deskpro data migration instrument.

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The best Richmond ServiceDesk to Deskpro tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Just choose the records you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the new system and see the miracle happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket is missing essential customer service details.
Automated tool

Afraid that you’ll have to use special skills to move your info? Worry not as we made sure that our tool interface accessible as it can possibly be.

Attach the platforms, pick records, click ok, and you’re done!

Data maintenance

Your customer data comes complete and we mean it.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind thick walls. Not even all our staff members have see your credentials or other information.

You may be sure that with HDM no hacker attacks are possible.

Data mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service supplier, we work to offer the best possible migration tool. Nevertheless, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Richmond ServiceDesk to Deskpro

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in Deskpro.

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When migrating your records from Richmond ServiceDesk to Deskpro we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Deskpro

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to Deskpro work

  • Get ready

    Start by creating Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Richmond ServiceDesk to Deskpro.

  • Connect Richmond ServiceDesk

    Fill in the form with required credentials to allow our data migration tool to access information from your current help desk.

  • Connect Deskpro

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Deskpro all data

    When everything's tested, choose a quiet time with the minimal load on the support staff and start migrating from Richmond ServiceDesk to Deskpro.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Deskpro import

Our team would be more than happy to perform a custom migration in case you have specific needs.
Get a price estimation

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