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Richmond ServiceDesk to Deskero
migration service

Effortless , no special knowledge or coding required. A complete Richmond ServiceDesk to Deskero data migration tool.

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Your best tool for Richmond ServiceDesk to Deskero data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Just decide on the records you need to migrate and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the new platform and see the miracle happening.
Record completion
Transfer your help desk data in full to make certain that no ticket is missing critical customer support information.
Automated migration

Afraid that you’ll need special skills to move your customer service data? Don’t be as we made sure that our tool accessible as possible.

Link the platforms, pick records, click ok, and you’re done!

Data dependency

Your information comes complete , you can take our word.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our employees can access to your credentials or records.

You may be certain with HDM no data breaches are possible.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Useful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we aim to deliver the most effective migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Richmond ServiceDesk to Deskero

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right places in Deskero.

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Sustained connectivity between object and people

When migrating your data from Richmond ServiceDesk to Deskero we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Deskero

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to Deskero work

  • Prepare

    Sign up and go to our migration service.

  • Pick and link your Richmond ServiceDesk service desk with HDM.

  • Connect Deskero

    Grant the right to access your Deskero account.

  • Clarify your needs

    Let us understand precisely what parts of your migration you need to tweak

  • Have your preferences estimated

    We'll research your application and send you with a price range and a scope of work.

  • Migrate from Richmond ServiceDesk to Deskero everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Deskero import

Our staff would be more than happy to run a personalized migration in case you have special demands.
Get a price estimation

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