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Richmond ServiceDesk to CSV
migration service

Smooth , no special know how or coding required. A complete Richmond ServiceDesk to CSV data migration instrument.

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Your best tool for Richmond ServiceDesk to CSV data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Just choose customer info you need to migrate and start the transition immediately.
Effortless transition process
No special expertise needed. Just pick what data will go to the new system and observe the miracle happening.
Record structure maintenance
Migrate your help desk info in full to ensure that no ticket has lost vital customer service information.
Automated migration

Worried that you’ll need advanced skills to move your info? Don’t be as we ensured that our tool user friendly as possible.

Attach the platforms, select records, click ok, and the migration is ready!

Data maintenance

Your information migrates complete and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members have access to your passwords or records.

You can be certain with HDM no hacker attacks are possible.

You’re in charge

Take complete control of your customer data with our internal data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks it is possible to pick the data arrangement, when it goes, and in what order.

Our tech engineers considered user experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer priority

As a data import service provider, we work to propose the best possible migration tool. Yet, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Richmond ServiceDesk to CSV

Castle gates

Strong security of your records

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in CSV.

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Maintained connectivity between object and people

When migrating your data from Richmond ServiceDesk to CSV we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to CSV

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to CSV work

  • Prepare

    Start with setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Richmond ServiceDesk to CSV.

  • Fill in the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.

  • Connect CSV

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to CSV all data

    Once everything's tested, determine a quiet time with the least load on the support department and start migrating from Richmond ServiceDesk to CSV.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your CSV import

Our staff would be more than happy to perform a customized migration if you have particular needs.
Get a price estimation

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