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Richmond ServiceDesk to CMDBuild
migration service

Trouble-free , no special skill set or coding required. A complete Richmond ServiceDesk to CMDBuild data migration software.

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The best Richmond ServiceDesk to CMDBuild tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just decide on the records you need to transfer and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just choose what data will go to the new platform and see the wonders happening.
Data structure maintenance
Move your help desk info in full to make certain that no ticket is missing critical customer support information.
Effortless procedure

You don’t have to bother about coding or constantly control each record moved.

Just attach both platforms, choose what you need to take to a new database and allow the system do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their previous connections maintained.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is paramount

Information is everything which is why we designed a system that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Data mapping

Pick records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select anything you might ever need.

Efficient out-of-the-box solution

In just a couple of clicks it will be possible to choose what goes where, when it goes, and how.

Our developers took customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Good service first

Outside of providing great customer service, we always aim to develop our customer service.

As a team, we want you to have the best possible service, which is why we are constantly making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from Richmond ServiceDesk to CMDBuild

Castle gates

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right places in CMDBuild.

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Retained connection between object and people

When migrating your records from Richmond ServiceDesk to CMDBuild we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to CMDBuild

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to CMDBuild work

  • Get ready

    Sign-up and go to our migration tool.

  • Select and link your Richmond ServiceDesk service desk with HDM.

  • Connect CMDBuild

    Grant the right to access your CMDBuild account.

  • Express your requirements

    Let us know what elements of your migration you want to adjust

  • Have your needs estimated

    We'll investigate your case and get back to you with a total price and a scope of tasks.

  • Migrate from Richmond ServiceDesk to CMDBuild all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your CMDBuild import

Our team would be more than happy to perform a personalized migration in case you have special demands.
Get a price estimation

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