Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

Richmond ServiceDesk to BOSSDesk
migration service

Smooth , no special know how or programming required. A complete Richmond ServiceDesk to BOSSDesk data migration tool.

More details

Your best tool for Richmond ServiceDesk to BOSSDesk data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply choose customer info you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just select what data will go to the target system and observe the miracle happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket is missing critical customer support details.
Effortless process

You don’t have to bother about scripting or constantly watch each piece of info moved.

Just link both platforms, pick what you need to take to a new database and let the Migration Wizard do the rest for you.

From sender information to phone number connection, all you records will keep their prior data structure maintained.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive how you left it.

Security is paramount

You data is key which is why we designed a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

You control the process

Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it is possible to pick the data arrangement, when it starts, and in what order.

Our software took customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Good service first

Apart from providing great customer support services, we always aim to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Richmond ServiceDesk to BOSSDesk

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right destinations in BOSSDesk.

Next

Retained relation between object and people

When migrating your data from Richmond ServiceDesk to BOSSDesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Richmond ServiceDesk to BOSSDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to BOSSDesk work

  • Prepare

    Start by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Richmond ServiceDesk to BOSSDesk.

  • Connect Richmond ServiceDesk

    Fill in the form with necessary credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be moved according to your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to BOSSDesk everything

    Once everything's tested out, determine a quiet time with the least load on the support team and begin migrating from Richmond ServiceDesk to BOSSDesk.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your BOSSDesk import

Our staff would be more than happy to perform a customized migration in case you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

Leverage the Benefits & Save Money on a Help Desk System

If you are using (or used) a help desk system of any kind, you probably know that expenses can reach as low as 50 bucks …

Service Desk vs Help Desk: What’s the Difference?

Over the past couple of years, there has been a huge resurgence of all kinds of service desk tools. Many new products have appeared and …

5 Types of Help Desk Software and Their Use

The number of available and emerging help desks is huge. It may take a while to choose optimal software. However, if you have a clear …

Book a Call
cancel
%s
— %s