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Richmond ServiceDesk to Awesome Support (WordPress)
migration service

Trouble-free , no special know how or programming required. A complete Richmond ServiceDesk to Awesome Support (WordPress) data migration software.

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The best Richmond ServiceDesk to Awesome Support (WordPress) tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Just choose what data you need to migrate and start the transition when comfortable.
Easy transition process
No specific expertise required. Just choose what data will go to the new system and enjoy the miracle happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket has lost critical customer support details.
Automated tool

Afraid that you’ll have to use advanced skills to move your customer service data? Worry not as we made sure that our tool is as easy to use as possible.

Attach the help desks, choose data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their previous data structure untouched.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive how you left it.

Data safety is paramount

Information is key which is why we created a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You control the process

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it is possible to select what goes where, when it goes, and in what order.

Our developers took customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Good service first

Except providing great customer service, we always aim to develop our customer service.

As a team, we want you to experience best possible service, which is why we are always putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from Richmond ServiceDesk to Awesome Support (WordPress)

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the records end up being in the right destinations in Awesome Support (WordPress).

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Sustained association between object and people

When migrating your records from Richmond ServiceDesk to Awesome Support (WordPress) we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Awesome Support (WordPress)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to Awesome Support (WordPress) work

  • Get ready

    Start by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Richmond ServiceDesk to Awesome Support (WordPress).

  • Connect Richmond ServiceDesk

    Fill in the form with required credentials to make it possible for our data migration tool to access information from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be migrated according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Awesome Support (WordPress) all data

    Once everything's tested out, find a quiet time with the least load on the support department and start migrating from Richmond ServiceDesk to Awesome Support (WordPress).

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Awesome Support (WordPress) import

Our team would be more than happy to perform a customized migration if you have special needs.
Get a price estimation

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