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Richmond ServiceDesk to Agiloft
migration service

Effortless , no special expertise or coding required. A complete Richmond ServiceDesk to Agiloft data migration instrument.

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Your best tool for Richmond ServiceDesk to Agiloft data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just choose the records you need to migrate and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new system and see the miracle happening.
Record completion
Transfer your help desk records in full to ensure that no ticket has lost critical customer support information.
Simple and easy procedure

No need to worry about coding or constantly control each record moved.

Just link both platforms, pick what you want to take to a new database and allow the Migration Wizard deal with the rest for you.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections maintained.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

You data is everything which is why we designed a method that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

Record mapping

Choose information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might ever need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from providing great customer support services, we always want to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to increase the core experience.


Reasons to use Help Desk Migration to switch from Richmond ServiceDesk to Agiloft

Castle gates

Strong safety of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right places in Agiloft.

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Sustained relation between object and people

When migrating your data from Richmond ServiceDesk to Agiloft we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Agiloft

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to Agiloft work

  • Prepare

    Register and go to our migration service.

  • Connect Richmond ServiceDesk

    Pick and link your Richmond ServiceDesk service desk with HDM.

  • Grant the right to access your Agiloft account.

  • Detail your needs

    Let us understand precisely what elements of your migration you want to modify

  • Have your needs estimated

    We will analyze your case and get back to you with a total price and a scope of tasks.

  • Migrate from Richmond ServiceDesk to Agiloft everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Agiloft import

Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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