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Richmond ServiceDesk to Adobe Experience Manager
migration service

Trouble-free , no special know how or coding required. A complete Richmond ServiceDesk to Adobe Experience Manager data migration software.

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The best Richmond ServiceDesk to Adobe Experience Manager tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply choose what data you need to transfer and start the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the target system and enjoy the wonders happening.
Data structure maintenance
Move your help desk info in full to make sure that no ticket has lost critical customer support details.
Automated tool

Worried that you’ll need advanced skills to migrate your customer service data? Worry not as we ensured that our tool simple to use as it can possibly be.

Link the help desks, choose data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will arrive how you left it.

Security is paramount

You data is everything which is why we designed a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

You control the process

Take complete control of your information with our internal data mapper. Pick what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to select the data arrangement, when it goes, and how.

Our software considered customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Great service first

Except providing great customer support services, we always aim to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are always putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from Richmond ServiceDesk to Adobe Experience Manager

Castle gates

Strong privacy of your records

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right destinations in Adobe Experience Manager.

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Retained connectivity between object and people

When migrating your records from Richmond ServiceDesk to Adobe Experience Manager we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Adobe Experience Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to Adobe Experience Manager work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Richmond ServiceDesk

    Choose and link your Richmond ServiceDesk support desk with HDM.

  • Grant the right to access your Adobe Experience Manager account.

  • Describe your needs

    Let us know exactly what parts of your migration you wish to fine-tune

  • Have your needs estimated

    We shall research your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Richmond ServiceDesk to Adobe Experience Manager everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Adobe Experience Manager import

Our team would be more than happy to perform a custom migration if you have special needs.
Get a price estimation

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