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Richmond ServiceDesk to Activate
migration service

Extremely easy , no special expertise or programming required. A complete Richmond ServiceDesk to Activate data migration software.

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The best Richmond ServiceDesk to Activate tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick what data you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the target solution and enjoy the magic happening.
Data completion
Transfer your help desk records in full to make sure that no ticket has lost vital customer support information.
Automated tool

Scared that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we ensured that our tool is as easy to use as possible.

Link the help desks, select records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is priority

Information is everything which is why we developed a method that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Record mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might ever need.

Simple & effective

In only a few buttons to press you will be able to select the data arrangement, when it goes, and in what order.

Our developers took customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Great service first

Outside of producing great customer service, we always want to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from Richmond ServiceDesk to Activate

Castle gates

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up being in the right places in Activate.

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Sustained connectivity between object and people

When migrating your records from Richmond ServiceDesk to Activate we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Activate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to Activate work

  • Get ready

    Register and go to our migration wizard.

  • Connect Richmond ServiceDesk

    Choose and link your Richmond ServiceDesk service desk with HDM.

  • Grant access to your Activate account.

  • Express your needs

    Let us know exactly what elements of your migration you would like to adjust

  • Have your requirements estimated

    We will research your application and get back to you with a price and a scope of work.

  • Migrate from Richmond ServiceDesk to Activate everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Activate import

Our team would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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