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Rhino Support to VI Service Desk
migration service

Trouble-free , no special expertise or programming required. A complete Rhino Support to VI Service Desk data migration tool.

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The best Rhino Support to VI Service Desk tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply pick the records you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target solution and see the miracle happening.
Data completion
Transfer your help desk info in full to make certain that no ticket is missing vital customer service information.
Easy process

No need to worry about scripting or constantly watch each record moved.

Just link both platforms, tick what you want to take to a new database and let the Migration Wizard do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their previous connections untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is paramount

Information is everything which is why we created a tool that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

Record mapping

Pick data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of providing great customer service, we always strive to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from Rhino Support to VI Service Desk

Castle gates

Strong safety of your records

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right places in VI Service Desk.

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Sustained relation between object and people

When migrating your records from Rhino Support to VI Service Desk we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Rhino Support to VI Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Rhino Support to VI Service Desk work

  • Get ready

    Sign-up and go to our migration wizard.

  • Choose and connect your Rhino Support service desk with HDM.

  • Give the right to access your VI Service Desk account.

  • Detail your needs

    Let us know what elements of your migration you want to adjust

  • Have your preferences estimated

    We shall analyze your case and send you with a total price and a scope of tasks.

  • Migrate from Rhino Support to VI Service Desk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your VI Service Desk import

Our team would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation

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