Rhino Support to ((OTRS)) Community Edition
migration service
Smooth , no special knowledge or coding required. A complete Rhino Support to ((OTRS)) Community Edition data migration instrument.
Rhino Support to ((OTRS)) Community Edition
Your best tool for Rhino Support to ((OTRS)) Community Edition data migration
No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.Save on resources
Skip the platform analysis and script development processes. Simply choose what data you need to transfer and start the transition immediately.Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target system and enjoy the wonders happening.Record completion
Transfer your help desk records in full to ensure that no ticket is missing vital customer support information.Effortless procedure
You don’t have to bother about scripting or continuously control each piece of info moved.
Just link both platforms, pick what you want to take to a new database and allow the Migration Wizard deal with the rest for you.
Preserved data links
Starting from the ticket requester to every comment author, your entire database will keep their previous data structure maintained.
You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive how you left it.
Data safety is priority
Information is key which is why we designed a method that will keep your information intact.
Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.
You control the process
Manage your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.
Step-by-step instructions
If you are new to data migrations, worry not. Useful and simplified on-screen instructions will help you set up an accurate data import.
You don’t need to worry that you’ll be confused with terms and tech jargon.
Customer service first
Except producing great customer service, we always aim to develop our customer service.
As a team, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to improve the core experience.
Reasons to use Help Desk Migration to switch from Rhino Support to ((OTRS)) Community Edition
Strong safety of your information
The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to transfer your support service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up being in the right places in ((OTRS)) Community Edition.Next
Sustained connection between object and people
When migrating your data from Rhino Support to ((OTRS)) Community Edition we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Rhino Support to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Rhino Support to ((OTRS)) Community Edition work
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Prepare
Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Rhino Support to ((OTRS)) Community Edition.
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Link Rhino Support
Complete the form with required credentials to allow our data migration tool to retrieve records from your current help desk.
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Link ((OTRS)) Community Edition
Do the same action to integrate our service with the new help desk and thus make it possible to import the data.
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Select objects
Select the records you want to migrate and set the ticket fields mapping, so the data could be migrated according to your needs
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Migrate limited amount of data
Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to ((OTRS)) Community Edition all data
Once everything's tested, choose a quiet time with the least load on the support staff and begin migrating from Rhino Support to ((OTRS)) Community Edition.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist run your ((OTRS)) Community Edition import
Our staff would be more than happy to run a customized migration in case you have particular needs.
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