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Rhino Support to Alcea HelpDesk
migration service

Smooth , no special knowledge or programming required. A complete Rhino Support to Alcea HelpDesk data migration software.

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Your best tool for Rhino Support to Alcea HelpDesk data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and code development processes. Simply pick what data you need to transfer and start the transition right away.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the target solution and enjoy the wonders happening.
Record completion
Transfer your help desk data in full to make sure that no ticket is missing vital customer support details.
Automated migration

Afraid that you’ll have to use special skills to migrate your customer service data? Worry not as we ensured that our tool simple to use as possible.

Attach the platforms, select data, click ok, and you’re done!

Data dependency

Your customer info comes unite , you can take our word.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our team members can see your passwords or records.

You may rest assured that with HDM no hacker attacks are possible.

You’re in charge

Take complete control of your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we strive to propose the most effective migration tool. However, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Rhino Support to Alcea HelpDesk

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right destinations in Alcea HelpDesk.

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Sustained association between object and people

When migrating your data from Rhino Support to Alcea HelpDesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Rhino Support to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Rhino Support to Alcea HelpDesk work

  • Prepare

    Sign up and go to our migration wizard.

  • Opt and link your Rhino Support support desk with HDM.

  • Grant the right to access your Alcea HelpDesk account.

  • Detail your business needs

    Let us understand precisely what aspects of your migration you wish to adjust

  • Have your preferences estimated

    We shall analyze your case and send you with a the overall cost and a scope of tasks.

  • Migrate from Rhino Support to Alcea HelpDesk everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Alcea HelpDesk import

Our staff would be more than happy to run a custom migration in case you have particular requirements.
Get a price estimation

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