Revelation helpdesk to OTRS
migration service

Smooth , no special expertise or programming required. A complete Revelation helpdesk to OTRS data migration instrument.

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Risk-free and Safe
Your passwords as well as records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to begin the the migration.
Optimal & Precise
We've tackled all major peculiarities of various helpdesks to let you accurately and efficiently migrate large amounts of information

Reasons to use Help Desk Migration to switch from Revelation helpdesk to OTRS

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in OTRS.

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Retained connection between object and people

When migrating your data from Revelation helpdesk to OTRS we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Revelation helpdesk to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from Revelation helpdesk to OTRS work

  • Prepare

    Sign up and go to our migration software.

  • Select and connect your Revelation helpdesk support desk with HDM.

  • Give access to your OTRS account.

  • Explain your business needs

    Let us know what elements of your migration you would like to adjust

  • Get your preferences estimated

    We shall analyze your case and send you with a total price and a scope of tasks.

  • Migrate from Revelation helpdesk to OTRS all data

    Migrate all your customer support information in a single push.


Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
Contact us
Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
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Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your OTRS import

Our staff would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

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Help Desk Migration service


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