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Revelation helpdesk to ((OTRS)) Community Edition
migration service

Smooth , no special expertise or programming required. A complete Revelation helpdesk to ((OTRS)) Community Edition data migration instrument.

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Your best tool for Revelation helpdesk to ((OTRS)) Community Edition data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just choose customer info you need to migrate and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new system and observe the miracle happening.
Record completion
Move your help desk data in full to make sure that no ticket is missing vital customer service details.
Automated migration

Afraid that you’ll have to use special skills to move your info? Worry not as we ensured that our tool interface is as easy to use as it can possibly be.

Attach the platforms, choose records, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive how you expected.

Data safety is priority

Information is key which is why we created a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

You’re in charge

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer service, we always strive to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to switch from Revelation helpdesk to ((OTRS)) Community Edition

Castle gates

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in ((OTRS)) Community Edition.

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Retained connection between object and people

When migrating your data from Revelation helpdesk to ((OTRS)) Community Edition we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Revelation helpdesk to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Revelation helpdesk to ((OTRS)) Community Edition work

  • Prepare

    Start by creating Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Revelation helpdesk to ((OTRS)) Community Edition.

  • Connect Revelation helpdesk

    Fill in the form with requested credentials to permit our data migration tool to fetch information from your current help desk.

  • Connect ((OTRS)) Community Edition

    Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be transferred in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    When everything's tested, determine a quiet time with the minimal load on the support team and start migrating from Revelation helpdesk to ((OTRS)) Community Edition.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your ((OTRS)) Community Edition import

Our staff would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

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