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Requestor to SupportPortal
migration service

Trouble-free , no special skill set or coding required. A complete Requestor to SupportPortal data migration tool.

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The best Requestor to SupportPortal tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply decide on customer info you need to transfer and set off with the transition right away.
Simple transition process
No tech expertise needed. Just select what data will go to the target platform and observe the wonders happening.
Data structure maintenance
Move your help desk records in full to make certain that no ticket is missing vital customer support details.
Easy procedure

No need to worry about scripting or continuously control each record transferred.

Just link both platforms, tick what you need to take to a new database and allow the tool deal with the rest for you.

From sender information to phone number connection, your entire database will keep their prior data structure maintained.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Security is priority

Information is key which is why we designed a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Data mapping

Pick data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might actually need.

Efficient out-of-the-box solution

In just a couple of buttons to press it will be possible to pick what goes where, when it starts, and in what order.

Our developers considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Except producing great customer service, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly making great strides to increase the core experience.


Why you should use Help Desk Migration to migrate data from Requestor to SupportPortal

Castle gates

Strong privacy of your information

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right destinations in SupportPortal.

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Retained relation between object and people

When migrating your records from Requestor to SupportPortal we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Requestor to SupportPortal

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Requestor to SupportPortal work

  • Get ready

    Register and go to our migration tool.

  • Choose and link your Requestor support desk with HDM.

  • Connect SupportPortal

    Give access to your SupportPortal account.

  • Express your requirements

    Let us know exactly what parts of your migration you would like to tweak

  • Get your needs estimated

    We will investigate your application and get back to you with a total price and a scope of work.

  • Migrate from Requestor to SupportPortal everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your SupportPortal import

Our team would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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