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Requestor to Richmond ServiceDesk
migration service

Smooth , no special skill set or coding required. A complete Requestor to Richmond ServiceDesk data migration tool.

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Your best tool for Requestor to Richmond ServiceDesk data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Just pick what data you need to transfer and start the transition immediately.
Effortless transition process
No special expertise needed. Just select what data will go to the new solution and enjoy the wonders happening.
Record structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost critical customer service details.
Effortless procedure

No need to worry about scripting or continuously control each piece of info moved.

Just link both platforms, tick what you need to take to a new database and allow the tool deal with the remainder.

Preserved connections

From sender information to phone number connection, your entire database will keep their initial connections intact.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive how you left it.

Security is priority

Information is everything which is why we developed a tool that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks you will be able to select the data arrangement, when it goes, and how.

Our developers considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service first

Apart from producing great customer service, we always aim to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from Requestor to Richmond ServiceDesk

Castle gates

Strong security of your records

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right destinations in Richmond ServiceDesk.

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Maintained connection between object and people

When migrating your data from Requestor to Richmond ServiceDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Requestor to Richmond ServiceDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Requestor to Richmond ServiceDesk work

  • Prepare

    Sign-up and go to our migration service.

  • Connect Requestor

    Select and connect your Requestor support desk with HDM.

  • Grant the right to access your Richmond ServiceDesk account.

  • Express your requirements

    Let us understand precisely what aspects of your migration you would like to tweak

  • Have your requirements estimated

    We shall investigate your application and get back to you with a total price and a scope of tasks.

  • Migrate from Requestor to Richmond ServiceDesk everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Richmond ServiceDesk import

Our staff would be more than happy to perform a custom migration if you have special requirements.
Get a price estimation

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