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RepairShopr to Hornbill Service Manager
migration service

Effortless , no special expertise or programming required. A complete RepairShopr to Hornbill Service Manager data migration tool.

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Your best tool for RepairShopr to Hornbill Service Manager data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just pick the records you need to migrate and set off with the transition right away.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new solution and see the miracle happening.
Record completion
Migrate your help desk records in full to make certain that no ticket is missing critical customer support details.
Effortless procedure

No need to worry about scripting or constantly control each record moved.

Just attach both platforms, tick what you need to take to a new database and let the tool do the remainder.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their previous connections untouched.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

Information is everything which is why we created a system that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

Record mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might ever need.

Simple & effective

In only a couple of clicks you will be able to choose the data arrangement, when it starts, and how.

Our developers took user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Great service first

Except producing great customer service, we always aim to develop our customer service.

As a company, we want you to experience best possible service, which is why we are always making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from RepairShopr to Hornbill Service Manager

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right destinations in Hornbill Service Manager.

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Maintained association between object and people

When migrating your data from RepairShopr to Hornbill Service Manager we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from RepairShopr to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from RepairShopr to Hornbill Service Manager work

  • Prepare

    Register and go to our migration software.

  • Select and link your RepairShopr support desk with HDM.

  • Give the right to access your Hornbill Service Manager account.

  • Express your requirements

    Let us know exactly what elements of your migration you need to tweak

  • Have your preferences estimated

    We'll research your case and get back to you with a cost and a scope of tasks.

  • Migrate from RepairShopr to Hornbill Service Manager all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Hornbill Service Manager import

Our staff would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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