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Remote Support Software to VI Service Desk
migration service

Trouble-free , no special expertise or programming required. A complete Remote Support Software to VI Service Desk data migration tool.

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The best Remote Support Software to VI Service Desk tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just decide on customer info you need to migrate and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new platform and observe the miracle happening.
Data completion
Migrate your help desk data in full to make certain that no ticket has lost essential customer support information.
Automated tool

Afraid that you’ll have to use advanced skills to move your customer service data? Don’t be as we made sure that our tool is as easy to use as it can possibly be.

Link the platforms, pick records, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure maintained.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive how you expected.

Data safety is priority

Information is key which is why we designed a system that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

You’re in control

Manage your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Apart from producing great customer service, we always aim to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from Remote Support Software to VI Service Desk

Castle gates

Strong security of your data

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right places in VI Service Desk.

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Maintained connection between object and people

When migrating your records from Remote Support Software to VI Service Desk we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Remote Support Software to VI Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Remote Support Software to VI Service Desk work

  • Get ready

    Sign up and go to our migration software.

  • Connect Remote Support Software

    Select and link your Remote Support Software service desk with HDM.

  • Connect VI Service Desk

    Grant access to your VI Service Desk account.

  • Outline your needs

    Let us know what elements of your migration you need to tweak

  • Get your needs estimated

    We'll analyze your case and send you with a cost and a scope of tasks.

  • Migrate from Remote Support Software to VI Service Desk all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your VI Service Desk import

Our team would be more than happy to run a personalized migration if you have specific demands.
Get a price estimation

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