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Remote Support Software to Track-It!
migration service

Smooth , no special know how or coding required. A complete Remote Support Software to Track-It! data migration software.

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Your best tool for Remote Support Software to Track-It! data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Simply choose customer info you need to move and start the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the target system and observe the magic happening.
Record structure maintenance
Move your help desk info in full to make certain that no ticket has lost vital customer service details.
Effortless process

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just link both platforms, tick what you want to migrate and let the system deal with the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous connections intact.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is priority

Information is everything which is why we developed a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You’re in charge

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Except producing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from Remote Support Software to Track-It!

Castle gates

Strong privacy of your records

The migration is done over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right destinations in Track-It!.

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Retained relation between object and people

When migrating your data from Remote Support Software to Track-It! we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Remote Support Software to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Remote Support Software to Track-It! work

  • Prepare

    Start with preparing Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Remote Support Software to Track-It!.

  • Connect Remote Support Software

    Fill out the form with required credentials to permit our data migration tool to access data from your current help desk.

  • Connect Track-It!

    Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Track-It! all data

    Once everything's tested out, determine a quiet time with the least load on the support department and begin migrating from Remote Support Software to Track-It!.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Track-It! import

Our staff would be more than happy to perform a personalized migration if you have particular needs.
Get a price estimation

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