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Remote Support Software to SMART SERVICE DESK ITSM
migration service

Effortless , no special skill set or programming required. A complete Remote Support Software to SMART SERVICE DESK ITSM data migration tool.

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Your best tool for Remote Support Software to SMART SERVICE DESK ITSM data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Just decide on the records you need to migrate and start the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the new platform and see the miracle happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket has lost vital customer service details.
Effortless procedure

No need to worry about scripting or constantly control each record transferred.

Just link your source and target, tick what you want to migrate and allow the Migration Wizard do the remainder.

Data maintenance

Your customer info migrates complete and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our team members have see your credentials or records.

You can be sure that with HDM no hacker attacks are possible.

Data mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service supplier, we aim to propose the best possible migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Remote Support Software to SMART SERVICE DESK ITSM

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right destinations in SMART SERVICE DESK ITSM.

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When migrating your data from Remote Support Software to SMART SERVICE DESK ITSM we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Remote Support Software to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Remote Support Software to SMART SERVICE DESK ITSM work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect Remote Support Software

    Select and connect your Remote Support Software support desk with HDM.

  • Connect SMART SERVICE DESK ITSM

    Grant access to your SMART SERVICE DESK ITSM account.

  • Outline your needs

    Let us know what components of your migration you want to modify

  • Get your preferences estimated

    We will research your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Remote Support Software to SMART SERVICE DESK ITSM everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your SMART SERVICE DESK ITSM import

Our staff would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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