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Remote Support Software to Remedy IT Service Management
migration service

Trouble-free , no special skill set or coding required. A complete Remote Support Software to Remedy IT Service Management data migration software.

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The best Remote Support Software to Remedy IT Service Management tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply pick what data you need to migrate and start the transition immediately.
Easy transition process
No specific expertise needed. Just choose what data will go to the target solution and enjoy the miracle happening.
Data structure maintenance
Transfer your help desk records in full to ensure that no ticket has lost critical customer service information.
Effortless procedure

You don’t have to bother about coding or continuously control each piece of info moved.

Just attach both platforms, pick what you want to take to a new database and let the Migration Wizard do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their prior data structure untouched.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive how you expected.

Data safety is paramount

Information is key which is why we created a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

You control the process

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Except providing great customer service, we always aim to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to increase the general experience.


Why you should use Help Desk Migration to migrate data from Remote Support Software to Remedy IT Service Management

Castle gates

Strong safety of your information

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right places in Remedy IT Service Management.

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Sustained relation between object and people

When migrating your records from Remote Support Software to Remedy IT Service Management we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Remote Support Software to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Remote Support Software to Remedy IT Service Management work

  • Get ready

    Register and go to our migration tool.

  • Connect Remote Support Software

    Opt and connect your Remote Support Software service desk with HDM.

  • Grant the right to access your Remedy IT Service Management account.

  • Express your needs

    Let us understand precisely what components of your migration you want to adjust

  • Get your preferences estimated

    We will analyze your application and get back to you with a cost and a scope of tasks.

  • Migrate from Remote Support Software to Remedy IT Service Management all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Remedy IT Service Management import

Our team would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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