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Remote Support Software to Planio
migration service

Extremely easy , no special know how or programming required. A complete Remote Support Software to Planio data migration tool.

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The best Remote Support Software to Planio tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply pick what data you need to transfer and start the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the target solution and enjoy the wonders happening.
Data structure maintenance
Move your help desk info in full to make certain that no ticket is missing critical customer service information.
Effortless procedure

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just link both platforms, choose what you need to take to a new database and allow the tool deal with the remainder.

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

You data is everything which is why we developed a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You control the process

Manage your information with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to select what goes where, when it goes, and how.

Our developers considered customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer service first

Apart from providing great customer support services, we always aim to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from Remote Support Software to Planio

Castle gates

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right places in Planio.

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When migrating your records from Remote Support Software to Planio we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Remote Support Software to Planio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Remote Support Software to Planio work

  • Get ready

    Sign-up and go to our migration wizard.

  • Opt and connect your Remote Support Software service desk with HDM.

  • Connect Planio

    Grant the right to access your Planio account.

  • Express your needs

    Let us understand precisely what components of your migration you wish to fine-tune

  • Have your requirements estimated

    We'll analyze your case and send you with a price and a scope of work.

  • Migrate from Remote Support Software to Planio everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Planio import

Our team would be more than happy to perform a personalized migration in case you have special requirements.
Get a price estimation

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