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Remote Support Software to MetaCaseDesk
migration service

Trouble-free , no special know how or coding required. A complete Remote Support Software to MetaCaseDesk data migration tool.

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The best Remote Support Software to MetaCaseDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just choose the records you need to transfer and start the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the new system and see the wonders happening.
Data structure maintenance
Move your help desk data in full to make certain that no ticket is missing essential customer service information.
Easy procedure

You don’t have to bother about coding or constantly watch each piece of info moved.

Just link your source and target, tick what you need to take to a new database and let the tool deal with the remainder.

Data maintenance

Your information comes complete and we mean it.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind thick walls. Not even all our staff members have access to your passwords or records.

You can be sure that with HDM no data breaches are possible.

You’re in control

Take complete control of your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks it is possible to choose the data arrangement, when it goes, and in what order.

Our developers took user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we aim to offer the best possible migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Remote Support Software to MetaCaseDesk

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in MetaCaseDesk.

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Retained association between object and people

When migrating your records from Remote Support Software to MetaCaseDesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Remote Support Software to MetaCaseDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Remote Support Software to MetaCaseDesk work

  • Get ready

    Sign up and go to our migration tool.

  • Pick and connect your Remote Support Software service desk with HDM.

  • Grant access to your MetaCaseDesk account.

  • Express your business needs

    Let us know what parts of your migration you would like to tweak

  • Get your preferences estimated

    We'll investigate your case and send you with a cost and a scope of tasks.

  • Migrate from Remote Support Software to MetaCaseDesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your MetaCaseDesk import

Our team would be more than happy to perform a personalized migration in case you have specific needs.
Get a price estimation

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