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Remote Support Software to Hornbill Service Manager
migration service

Extremely easy , no special expertise or coding required. A complete Remote Support Software to Hornbill Service Manager data migration instrument.

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The best Remote Support Software to Hornbill Service Manager tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just decide on customer info you need to move and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new platform and observe the magic happening.
Data completion
Transfer your help desk records in full to ensure that no ticket has lost essential customer service details.
Automated tool

Scared that you’ll need advanced skills to move your info? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Attach the help desks, select data, click ok, and you’re done!

Data dependency

Your information migrates complete and we mean it.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our staff members have see your credentials or other information.

You can be certain with HDM no hacker attacks will take place.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might actually need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we work to offer the best possible migration tool. Yet, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Remote Support Software to Hornbill Service Manager

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right destinations in Hornbill Service Manager.

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When migrating your records from Remote Support Software to Hornbill Service Manager we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Remote Support Software to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Remote Support Software to Hornbill Service Manager work

  • Get ready

    Register and go to our migration tool.

  • Connect Remote Support Software

    Pick and connect your Remote Support Software support desk with HDM.

  • Connect Hornbill Service Manager

    Give access to your Hornbill Service Manager account.

  • Explain your business needs

    Let us understand precisely what aspects of your migration you want to tweak

  • Get your needs estimated

    We shall analyze your case and send you with a price and a scope of tasks.

  • Migrate from Remote Support Software to Hornbill Service Manager everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Hornbill Service Manager import

Our team would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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