Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

Remote Support Software to Help Sumo
migration service

Trouble-free , no special knowledge or programming required. A complete Remote Support Software to Help Sumo data migration tool.

More details

The best Remote Support Software to Help Sumo tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just decide on customer info you need to move and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new platform and observe the magic happening.
Data completion
Move your help desk records in full to make certain that no ticket is missing critical customer support details.
Automated tool

Scared that you’ll have to use special skills to move your customer service data? Worry not as we ensured that our tool interface user friendly as possible.

Link the platforms, pick data, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure maintained.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive where you expected.

Data safety is paramount

You data is key which is why we designed a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You’re in control

Manage your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and insightful on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from providing great customer support services, we always want to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from Remote Support Software to Help Sumo

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right destinations in Help Sumo.

Next

When migrating your records from Remote Support Software to Help Sumo we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Remote Support Software to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Remote Support Software to Help Sumo work

  • Get ready

    Register and go to our migration software.

  • Pick and link your Remote Support Software support desk with HDM.

  • Give access to your Help Sumo account.

  • Clarify your needs

    Let us know what components of your migration you want to modify

  • Get your needs estimated

    We shall investigate your application and send you with a the overall cost and a scope of work.

  • Migrate from Remote Support Software to Help Sumo all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Help Sumo import

Our team would be more than happy to run a personalized migration in case you have special demands.
Get a price estimation

Blog Articles You Might Find Useful

What is Data Migration? — A Comprehensive Guide To Transfers

You have migrated data before. Be it from your old cell phone to a smartphone. Be it automatically or manually, chances are you already have…

5 Types of Help Desk Software and Their Use

The number of available and emerging help desks is huge. It may take a while to choose optimal software. However, if you have a clear…

5 Steps to Realizing You Need to Migrate Your Help Desk

Help desk software has always been a valuable tool for any business aiming to maintain a high customer satisfaction rate. However, as the customer base…

Book a Call
cancel
%s
— %s