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Remote Support Software to FirstOne HelpDesk
migration service

Trouble-free , no special skill set or programming required. A complete Remote Support Software to FirstOne HelpDesk data migration tool.

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The best Remote Support Software to FirstOne HelpDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just pick what data you need to move and set off with the transition right away.
Easy transition process
No specific expertise required. Just select what data will go to the new solution and enjoy the magic happening.
Data structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing vital customer support details.
Effortless process

No need to worry about coding or constantly control each record moved.

Just link both platforms, pick what you need to take to a new database and let the tool deal with the remainder.

Preserved connections

From sender information to phone number connection, your entire database will keep their initial connections intact.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Security is priority

You data is everything which is why we developed a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

Data mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might actually need.

Efficient out-of-the-box solution

In only a couple of clicks you will be able to select the data arrangement, when it starts, and how.

Our developers considered user experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer service first

Outside of producing great customer support services, we always aim to improve our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Remote Support Software to FirstOne HelpDesk

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right destinations in FirstOne HelpDesk.

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Sustained relation between object and people

When migrating your records from Remote Support Software to FirstOne HelpDesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Remote Support Software to FirstOne HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Remote Support Software to FirstOne HelpDesk work

  • Get ready

    Sign up and go to our migration wizard.

  • Pick and link your Remote Support Software support desk with HDM.

  • Give the right to access your FirstOne HelpDesk account.

  • Outline your business needs

    Let us understand precisely what parts of your migration you need to modify

  • Have your requirements estimated

    We shall research your case and get back to you with a price range and a scope of tasks.

  • Migrate from Remote Support Software to FirstOne HelpDesk everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your FirstOne HelpDesk import

Our team would be more than happy to perform a personalized migration in case you have particular requirements.
Get a price estimation

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